Your details, respected
Privacy policy
This policy covers the LIMS African Restaurant website, including ordering online, and the LIMS ordering app. Last updated 14 October 2026.
What we collect
When you order in the LIMS app or on this website: your name, and your phone number for pickup orders, so we can call your order and reach you about it.
When you order on this website: the email address you give at checkout, used to send your receipt, tell you when your order is accepted or ready, and (while LIMS Rewards runs) keep the order's points for the account with that email.
If you sign in: your email address, used to send your sign-in codes, keep your order history across devices and, while LIMS Rewards runs, let counter staff find your account to add points. If you change it, we keep the old address with your account, so that deleting your account also deletes the emails we sent there.
Your orders: what you ordered, when, the table or pickup time, and how you paid.
If you allow notifications: a device token from Apple or Google, used to tell you when your order is accepted or ready and, only if you said yes to offers in the app, about offers.
What you want to hear from us: whether you want order updates, and, if you said yes to offers in the app or by email, when you said yes.
When you use the contact form: the details you type in, used only to reply to you.
LIMS Rewards
While LIMS Rewards runs: your points and their history (the orders that earned or used them), a member code to show at the counter, and, if you add it in the app, your birthday (the month and day only) for a birthday treat.
Staff at the counter can find you by your member code or your account's email to add your points to an order. They see your first name, and your points only when you show your member code.
Points from a website order placed without signing in are kept for the email given at checkout (or when collecting a receipt's points): signing in with that email adds them to your account.
Payments
Card, Apple Pay and Google Pay payments are processed by Square. Your card number goes straight from the app, or the website's secure payment form, to Square; we never see or store it. We keep the card brand and last four digits so you can tell which card you used.
What we don't do
We do not sell your information, show you ads, or track you across other apps and websites.
We share your details only with the services that run the app for us: Square (payments), Google Firebase (notifications) and our email provider (sign-in codes).
How long we keep it
Order records are kept as our sales records, as the law requires. App sessions that never placed an order are removed after 30 days.
Your choices
You can order as a guest without an account. In the app, under Account → Notifications, you choose whether to get order updates and offers; offers are off until you say yes. You can also turn notifications off in your phone's settings.
You can get a copy of your account's details, app and website orders and LIMS Rewards points in the app (Account → Privacy and your data → Download a copy). We email it to your account's email. For anything else we hold, email us.
You can delete your account in the app (Account → Privacy and your data → Delete account) or on our website. This removes your sign-in, devices, LIMS Rewards points and their history, birthday, and your name and phone number from past orders.
Contact us
Questions about your information? Email kitchen@limsafricanrestaurant.com, or write to us at 17715 Virginia Ave Unit 5, Hagerstown MD 21740. To delete your app account without the app, use this page.